# CAO Interview Brief

## Narrative prompts
- Tell the story of a major administrative transformation you led.
- Describe a time you rebuilt governance to improve execution.
- Share how you built trust with multiple C-level stakeholders.

## Case topics
- Redesign a shared services model for a multi-site organization.
- Reduce operational risk without expanding headcount.
- Implement an enterprise project management office.

## Impact metrics
- Service delivery improvements (SLA performance, satisfaction).
- Cost optimization and resource reallocation.
- Risk reduction and compliance outcomes.